The Event Hubs
outsourced meeting and events sales
Need to increase your M&E revenue conversion, whilst reducing costs and delivering exceptional service?
What We Do
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Our experienced team of event specialists will respond to each and every enquiry received.
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The Event Hubs will improve your response time to enquiries and reduce the number of enquiries that are not responded to.
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We will Improve revenue conversion due to their passion and commitment of our team in dealing solely with the enquiry and conversion.
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The team will build relationships with key accounts along with mid/low tier agents.
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Customers feel comfortable that if they are unable to speak with a team member on property that their enquiry will still be managed efficiently.
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We provide longer opening hours for the hotels to capture enquiries out of office hours and weekend cover can also be arranged.
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Operating costs would be reduced at hotel level.
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Annual leave and sick leave will no longer be a challenge.
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We will provide weekly and monthly reporting to give you full visibility to your Meeting and Events business.
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All team members in the Event Hubs complete a full training programme to keep their skills fresh.
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On and offline Support
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Online – our dedicated team will respond to your enquiries received through your third party portals and will work with your existing diary management system.
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E-signatures for contracts.
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Offline – we provide a dedicated telephone number for your customers and agents to get through to an event specialist that can help them with their enquiry.
FAQ's From Our Customers
Q: What happens to the enquiries once they are received?
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A: The Customer Journey explained...
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Q: How will the team communicate with customers?
A: The team will require access to the your event sales emails and we will set up a web based phone line that ideally will be on a divert from the hotel or alternatively that the hotel team can transfer calls through to.
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Q: How will the team work with the General Manager on property to drive the MICE Business?
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A: A senior member of the team will attend the Weekly revenue/commercial meeting to talk through the new enquiries, business on the books and prospect business to convert and to talk through potential sales opportunities and activity. We will also ensure a status change report is issued each day to keep everyone updated with new enquiries, contracts issued and business converted.
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Q: What happens when a team member from the Event Hubs is on annual leave?
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A: Our interim support team will cover annual leave taken by the team so you will always have the same resource throughout the contract.
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Q: What is the minimum contract period?
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A: The contract is a minimum of six months at which point you can terminate the contract with a three month notice period. If you only need us on a short term basis then let's discuss how we can support.
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Q: What are the payment terms?
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A: As this is a service, payment must be received one month in advance.
